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programming staff Tag

Customer Success Manager at Blackbaud Canada

soar like an eagleOne of my most frustrating moments as a consultant came when I was working with programming staff, trying to collect some stories – stories that I needed in order to fundraise. I was working with excellent programming people:  they were good at their jobs and dedicated to the mission of the organization. Wow – was it ever challenging to get stories “from the field!” To understand people’s actions, you need to understand their perspectives.
  • Programming staff: rewarded for executing programming, project focused, well connected with their volunteers and their community, action-oriented (at least the good ones!)
  • Development staff: rewarded for getting personal, spending time with donors, telling compelling stories, and raising money by connecting emotionally with individuals.

toddler wavingDo you wave and say thank you to other drivers when you are in your car? Do you communicate  and say thank you when they let you into a crowded lane, or when they urge you forward at a shared stop sign? I do. It was my 8 year old that noticed it. “Mommy, why are you waving at that guy you don’t know in the other car?” she would say. “Oh, he just let me into his lane, and I wanted to say thanks, honey.”  She is a very observant 8 year old. “But you don’t know him, mommy.” I paused to think about her question, and said “I know, but if it were me letting me in, I would want someone to say thank you.”